On the other hand, if you receive an error message, it’s very generic.
If the window disappears very quickly and doesn’t give you any sort of message, it believes that your scan will succeed. Once the properties window appears hit OK. Remind him/her to pick the destination if this is the case.Ģ) Open “Scan Manager” on the Oce controller then right-click the scan destination you are using and choose “Properties”. Quite a few times, this writer has troubleshot an issue only to discover that (when entering in scale, DPI, etc.) the user didn’t select the server destination or s/he chose a defunct one. Virtually all of them are network/user/permission-related.ġ) Check that the user is pointing at the right destination when scanning. There are a few things that will cause this. Last week, your Oce scanned to a directory on one of your servers, but today, the file says that it’s going to the unsent folder or that it cannot interact with the destination. Note that some of these settings are server-based and most of the other logic can be applied to small format scanning, as well. When it does, keep this trusty little list handy. Try as all manufacturers do, attempting to have a copier/printer work in conjunction with a server is rather difficult to do because of permissions, etc. and is apt to encounter an issue or two at some point.
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